Florida Service Desk

SERVICES / PROMPT

Proactive Management of Patient Transitions

A simple web-based dashboard to maximize usage of ENS Notifications. It allows multiple users to receive notification in real-time and collaborate on care coordination.

A lightweight care management tool

PROMPT is a web-based user interface that allows subscribers of the Encounter Notification Service® to increase utilization of a patient’s admit, discharge, transfer (ADT) data. It serves as a lightweight care management tool and also supports follow-up workflows by providing bulk access to attributed information (such as emergency department high-utilizers).

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A lightweight care management tool

PROMPT is a web-based user interface that allows subscribers of the Encounter Notification Service® to increase utilization of a patient’s admit, discharge, transfer (ADT) data. It serves as a lightweight care management tool and also supports follow-up workflows by providing bulk access to attributed information (such as emergency department high-utilizers).

 

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PROMPT Features

Post-Discharge Care Coordination

PROMPT is an easy method to coordinate follow-up activities with patients. It permits users to easily keep track of their work queues and manage patient status quickly and efficiently to avoid readmissions.
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Identify High Risk Patients

Search for patients using specific criteria and refine filters on the fly, all within a simple dashboard. Complex searches can be easily saved, creating a one-step method to efficiently call up prior searches. By retaining search history, care teams can quickly revisit the status of patients with chronic conditions.

Multiple Patient Panel Management

PROMPT makes managing patients who may be either ACO members or part of specific care management programs more consolidated. A single user can access multiple panels or conversely, multiple users can access the same panel, allowing patient management status’ to be shared across an organization.

Download Data for Reporting

A user can select to export all of the data from a time period up to the last 30 days, or export just filtered results. Being able to export data into standards such as .CSV or Excel allows users to easily apply the data into graphs or charts within Excel, or quickly import to other visualization software.

PROMPT FAQs

What is PROMPT?

PROMPT (Proactive Management of Patient Transitions) is an interactive care management tool which allows web-based access to Encounter Notification Service (ENS) alerts. PROMPT allows multiple users within an organization to receive patient notifications in real-time and collaborate on patient care. PROMPT is available for free with ENS subscriptions and can be used in conjunction with other methods of notification receipt.

How can PROMPT help with patient management?

As health care professionals manage multiple patient needs across care settings, responsibilities grow proportionally. A single user can access multiple patient panels through PROMPT, based on permissions, instead of having to create multiple logins or use separate interfaces. Likewise, multiple users can be assigned to the same group, allowing work to be divided and tracked across the organization.

Can you search or filter through notifications within PROMPT?

Yes. PROMPT allows users to search for and manage patient encounter notifications using various criteria, filters, and notification fields. Complex searches and filtering can be customized and saved, creating a one-step method to call up prior searches, revisit the status of patients over time, or check on the status of patients with chronic conditions.

How can PROMPT impact a care coordination workflow?

There is a care coordination workflow function within PROMPT which allows users to quickly mark notifications as ”in progress” or “completed.” Users can keep track of work queues and mark notifications to avoid duplicative efforts, supporting coordination of follow-up activities with patients.

Does PROMPT allow for reporting?

PROMPT allows for users to export data received for up to the last 30 days into .csv or Excel file formats. Data can be exported based on time period or filtered criteria. Data can easily be imported into preferred visualization software for analysis and reporting.

How do I sign up for PROMPT?

You may select to receive your ENS notifications through PROMPT when completing your ENS Onboarding Document. If you already receive alerts in another format and want to modify your current means of receiving alerts contact us at FLHIE-ServiceDesk@ainq.com and let us know you are interested in using PROMPT. A Florida HIE representative will help you start the process.

PROMPT Resources

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PROMPT Overview Sheet

PROMPT Training Video Playlist