Florida Health Information Exchange (HIE) Services

Florida HIE Services are transforming health care in Florida through the use of health information technology. We offer services which enable the secure electronic exchange of patient health information among health care providers. Getting this information to providers when and where it is needed offers numerous benefits to health care providers, health care systems, patients, and others.

The Florida Health Information Exchange (Florida HIE) is currently going through a vendor transition from PointClickCare (PCC) to CRISP Shared Services (CSS). Please visit the new website at FLHIE.org. The Agency for Health Care Administration (AHCA) is continually sending notifications about weekly virtual meetings called “office hours” and ongoing webinars to explain the transition process. If you have questions, please email FLHII@ahca.myflorida.com. For any questions about enrollment into the new Florida HIE services, please reach out to info@flhie.org.

Encounter Notification Service (ENS)®

ENS® provides subscribers with timely notifications about their patients’ health care encounters. ENS® receives admit, discharge, or transfer notifications from over 700 hospitals and other health care facilities in Florida matching the information to patient lists provided by subscribers. When one of the listed patients receives care at a participating health care facility, subscribers receive an alert containing details about that patient’s hospital encounter.