Florida Service Desk

Training Library 

Current ENS participants can learn how to better utilize ENS data and manage their subscriptions.

The Florida Health Information Exchange (Florida HIE) is currently going through a vendor transition from PointClickCare (PCC) to CRISP Shared Services (CSS). Please visit the new website at FLHIE.org. The Agency for Health Care Administration (AHCA) is continually sending notifications about weekly virtual meetings called “office hours” and ongoing webinars to explain the transition process. If you have questions, please email FLHII@ahca.myflorida.com. For any questions about enrollment into the new Florida HIE services, please reach out to info@flhie.org.

ENS PROMPT : General Workflow

Watch this video for a brief introduction of the ENS PROMPT web portal workflow.

ENS PROMPT : Applying Filters

Watch this video to learn how to use filters in the ENS PROMPT web portal to better manage your workflow.

ENS PROMPT : Viewing Notifications

Watch this video to learn how to read and manage your notifications in the ENS PROMPT web portal.

ENS PROMPT : Notification Status

Watch this video to learn how to use notifications for inter-team communication within the ENS PROMPT web portal.

Smart Bar Session : Service Desk Portal

This Smart Bar Session will highlight the Florida HIE’s Service Desk.

This session highlights the Florida HIE’s Service Desk and how to use it to manage your ENS subscription.

Smart Bar Session : CMS Conditions of Participation (CoP) Rule

This session highlights the new CMS Conditions of Participation (CoP) Rule and it’s new implications on hospitals and providers.

Smart Bar Session : ENS Patient Panel Development

This session highlights how to create, upload, and manage your patient panel to receive ENS alerts on your patients.

Logging Into the Florida HIE ENS SFTP Site

This session highlights how to log in, upload your patient panel, receive alerts and access user management for the Florida HIE SFTP site.

Florida HIE ENS Smart Bar Session : What’s in an Alert

This session highlights the information contained in an Encounter Notification Service (ENS alert).

Smart Bar Session : Data Source

This Smart Bar Session will highlight the Florida HIE’s Service Desk.

This Smart Bar Sessions take a closer look at the Florida HIE’s connected data senders. The types of data they will be sending and how to understand who is send what, when and how.

New Custom Field Requirements for Florida HIE ENS Patient Panel – April 2022

Smart Bar Session highlighting the new requirements for custom fields placed within a ENS patient panel submission